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Elements and Performance Criteria

Required Skills

Required skills

communication skills to

interact with clients and internal staff

provide customer service to internal customers

literacy and numeracy skills to design use and develop basic workplace documentation

technical skills to

undertake basic application troubleshooting

use a computer scanners laser printers and specific software

Required knowledge

broad knowledge of features of application packages

current business practices related to preparing organisational documents

industry standard input and output devices

OHS principles and responsibilities for ergonomics

organisational documentation and style guides

organisational storage and retrieval procedures

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

access and employ a range of features of presentation software applications to produce a workplace document

develop several workplace documents with minimal instruction on their design from end user or supervisor

Context of and specific resources for assessment

Assessment must ensure access to

organisational requirements and a template for the documents

personal computer scanner and laser printer

wordprocessing facilities

presentation software applications

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of candidate designing and configuring document templates using applications

review of documents prepared by candidate aligning to organisational requirements

verbal or written questioning to assess candidates knowledge of organisational requirements for documents

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Application softwaremay include:	commercial software applications communication packages graphics packages organisation-specific software presentation applications word-processing packages.
Document files may include:	database files email messages hypertext markup language (HTML) pages pictures portable document format (PDF) files spreadsheet files Word files.
Organisational requirements may relate to:	consistent corporate image content restrictions established guidelines and procedures for document production house styles templates.
Appropriate person may include:	authorised business representative client supervisor.